3CX VoIP Solutions

Businessman on phone

Voice Over Internet Protocol (VoIP) has been around for years. The technology has matured, but so many systems are built for big corporations first and then pushed to businesses of all sizes. 3CX VoIP is different – it is about the scale that you need. We have deployed systems in small businesses right through to call centres.

Why 3CX VoIP?

Better mobility
  • Apps for Android and iOS (iPhone) that can be installed on company phones or your staff’s own.
  • Set your availability remotely.
  • Video conferencing over the web.
  • Transparent redirection of calls from mobile to landline or vice-versa. One number for the caller to know.
Better communications
  • You need just one number – calls will route to land and mobile numbers at the same time. No personal numbers need be given out and it will work with your employee’s own mobile phones if they prefer to carry just one device.
  • Automatic redirection of calls, so if the recipient is unavailable, you can easily transfer calls.
  • Video-conferencing, instant messaging, email integration and a fax server are all included.
  • Go with the pro edition and integrate with Microsoft Outlook, SalesForce and many more applications.
Lower costs
  • Uses standard hardware – you have already got it – so initial costs and ongoing maintenance are much cheaper.
  • No lock-in to one vendor for your support and no proprietary equipment required.
  • Clear and simple to understand solutions – rent or buy.
  • Native SIP support for cheaper calls and line rental
Flexibility
  • Queue management, redirection and call-reporting can be configured easily – no engineer visits required.
  • You can pay for remote support if you want it.
  • Use it as a stand-alone system or integrate with your existing software applications.
Easy to Grow
  • With 3CX VoIP you do not pay for the number of users. You pay for the number of simultaneous calls. From 4 to 1,024, we have plenty of options for you.
  • With a hosted or an annual option, subscribe for only the number of simultaneous calls you will need. Need more? Just add them. Need less, then simply reduce them. Easy, simple, responsive to your needs. Perfect for when you might employ more staff at some times of the year and less at others.
  • If you purchase a perpetual solution and need to add more users when you grow, we offer simple upgrades.
Software-based

Speak to your 3CX Platinum Partner

What our customers say

“We wanted a cost-effective solution that would allow us to be innovative, creative and more collaborative, as well as addressing the stability issues with the existing UC and recording functionality. We also wanted an all softphone deployment with options in the future to introduce face-to-face video conferencing and measuring call quality in real time. After looking at various options we decided that 3CX checks all the boxes. GMA are professional, reliable and knowledgeable and migrated our systems over in just a few short hours.  There was no downtime experienced in the business and we were delighted with the entire project.”

Damian Corr, IT Project Manager, Evolution Recruitment Solutions.

“I wholeheartedly recommend GMA, they are friendly, knowledgeable and professional. I am very happy with the service they provided.  The 3CX solution supplied by GMA is much better than our previous separate and costly systems. The results have been clear, and significant with the project investment being written off in the first year.”

Andrew Hines, Corporate IT Applications Manager, Vix Technology.

“We decided to migrate from the old fashioned physical phone system we had to 3CX because we were expanding to other sites both within the UK and internationally and we wanted the scalability that comes with a software based system as well as the significant cost savings of using VoIP technology. The initial installation was smooth and the training didn’t take long as the system is intuitive and easy to use. We haven’t looked back, the system has now been expanded to include our Canadian office. We find the presence information invaluable given our multi-site set-up and the built in reporting gives us a clear insight on how we are handling calls.”

James Wilkins, Managing Director of CPA Recruitment Ltd.

What is VoIP?

See what voice over internet protocol phones can do for you. Find out more>

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3CX latest version features

Version 16 of the 3CX VoIP telephone system, delivers more improvements and feature additions to the PBX than ever before.  You can watch a recording of the launch on 3cx’s youtube channel.

Read about the technical improvements and price reductions on their website.

Some of the new features of v16 include:
  • Chat – 3CX live chat is free for all editions. The “3CX Live Chat and Talk” feature enables visitors to your website to talk and chat with you directly via your 3CX PBX.
  • Skills Based Routing – Call queues now support tiers of agents and the system hunts for the best person available to assist the caller.
  • Outbound Dialler – The new predictive dialler adapts the pace to the number of agents available at any given time.
3CX continues to focus on three key elements; Simplicity, Usability and Flexibility.
  • Simplicity in terms of licensing and pricing, which results in cost savings – now with pricing reduced even further.
  • Usability in implementing and configuring to promote a positive user experience.
  • Flexibility is demonstrated in the ability to run 3CX on-premise or in the cloud, on Windows or Linux, and to bridge between PBX systems running any combination of these.