Some of the new features of v16 include:
- Chat – 3CX live chat is free for all editions. The “3CX Live Chat and Talk” feature enables visitors to your website to talk and chat with you directly via your 3CX PBX.
- Skills Based Routing – Call queues now support tiers of agents and the system hunts for the best person available to assist the caller.
- Outbound Dialler – The new predictive dialler adapts the pace to the number of agents available at any given time.
3CX continues to focus on three key elements; Simplicity, Usability and Flexibility.
- Simplicity in terms of licensing and pricing, which results in cost savings – now with pricing reduced even further.
- Usability in implementing and configuring to promote a positive user experience.
- Flexibility is demonstrated in the ability to run 3CX on-premise or in the cloud, on Windows or Linux, and to bridge between PBX systems running any combination of these.