3CX Hotel Module

Hotel Yealink

For great value and functionality that your customers will appreciate we recommend the 3CX Hotel Module

The hotel PBX features are specific for hospitality environments. The following functions can be achieved:

  • Check in and Check out of guests  (via PMS or 3CX WebClient).
  • Setting guest extensions to Do not Disturb.
  • Blocking of external calls when a room is not occupied.
  • Schedule wake up calls.
  • Allows billing of calls to rooms (via Fidelio PMS)
  • Allows housekeeping to set room status via the phone

The 3CX Hotel Module can integrate with Hotel software systems / Property Management Systems (PMS) such as Micros Fidelio, Roommaster, Hilton and more. This can be done either via a Fidelio or a Mitel compatible interface.

Check In / Out operations

The 3CX Hotel module performs the following functions at check in / out:

Check In Operations

  • Sets Extension Name.
  • Enables the extension to allow outbound calls.
  • Deletes all voicemail messages.
  • Clears Do Not Disturb (DND) status.
  • Updates phonebook files for IP Phones.
  • Re-provisions supported IP Phones.

Check Out Operations

  • Sets name to blank to show that there is no one in the room.
  • Disables outbound calls on extension.
  • Deletes all voice mail messages and recordings.
  • Clears the Do Not Disturb (DND) status.
  • Updates phonebook files for IP Phones.
  • Re-provisions supported IP Phones.
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Wake-up Calls

The system allows for wake up calls to be scheduled. This can be set by the guest from the room without the receptionist’s intervention.


Billing

The system will log calls from each room and show call costs based on the costs configured in the 3CX Phone System Management Console.


Set Room Status

This function allows cleaners to set the status of the room via the phone. The maid status message is triggered by a call from the room in question and by entering the special feature code, followed by the appropriate code to specify the status of the room.