Inefficient and expensive.
Vix Technology’s multiple existing systems were difficult to manage, inflexible, and expensive. The lack of common system meant no shared presence indication and calls between offices were chargeable. With each platform requiring separate knowledge to configure, the infrastructure was cumbersome to the business and not fulfilling requirements.
Corporate IT Applications Manager, Andrew Hines comments – “We wanted a global system with shared presence, free calls between offices and increased flexibility. 8×8 & RingCentral were trialled, and BT eventually admitted they didn’t have a global solution in our timeframe. 8×8 was a viable option but after a year of use we realised that we would be much better off hosting ourselves with 3CX.”
After an in-depth evaluation of 3CX partners Andrew Hines was referred to GMA, an experienced MSP, security and telecommunications provider based in Penge, London. With over twenty-five years’ experience in guiding business through this process, and as a 3CX Platinum partner GMA were perfectly positioned to help Vix Technology streamline their telecommunications to one system.
“We were instructed to configure and implement a cutting-edge solution for industry leader and global organisation, Vix Technology.” – Comments Greg Micallef, Owner and Managing Director of GMA (Gregory Micallef Associates).
Replacing multiple systems for one, easily managed solution involved building three 3CX servers globally located in each of Vix’s main market areas – APAC, EMEA, NorAm. SIP trunks were built for each office, and phones reconfigured to connect to 3CX. A temporary divert was put on the phone numbers to send calls to 3CX. Once the new system was proved, the phone numbers were ported to the new SIP provider. GMA managed most of this process and did all their work remotely.
Streamlining communications slashes running costs.
Talking about GMA’s involvement in the project Andrew Hines says – “GMA helped us to replace multiple separate expensive systems for one solution, saving us up to 86% on our running costs equating to saving worth nearly USD $120,000 annually. The 3CX solution from GMA delivers a single communications platform for all our staff both at their desk and on the road. Our staff love the ability to use their extension regardless of their location. I wholeheartedly recommend GMA, they are friendly, knowledgeable and professional. I am very happy with the service they provided. The 3CX solution supplied by GMA is much better than our previous separate and costly systems. The results have been clear, and significant with the project investment being written off in the first year.”
All offices now share a single dial plan and every user can directly dial everyone else whilst being able to see their presence status. This is very useful with many branch offices and mobile workers.
Efficiency was increased because having one product reduced the knowledge and time required to administer it while also increasing flexibility and reducing total cost of ownership. At the same time Vix Technology saw an increase in staff productivity. Both shared presence and the soft phone/mobile client have significantly increased productivity.
The 3CX solution also allowed for greater staff mobility with employees reporting that they love the ability to use their extension regardless of their location with the soft phone on their laptop and mobile phone.