What Our Customers Say
From Devastatingly Poor Service to Our Staff Loves Gregory Micallef Associates
QVT operates in the field of supported housing and care homes, with over 25 schemes throughout London. We are a growing organisation with ambitious plans for the future which includes extensive deployment of technology to improve our service to clients and add value to those who commission our services.
Our staff have a mix of abilities in ICT, so when looking for an outsourced IT provider we prioritised an organisation with a strong service ethos, ability to work with those who’s main job focus is not IT combined with a first class understanding of technology and how it can be deployed in our unique field.
Experience with a previous provider was poor and hence we turned to Gregory Micallef Associates. We based our decision on their ability and telephone-based approach to support.
After 5 months the universal feedback from our staff is ‘what a pleasure it is to deal with GMA, their staff are so helpful and understanding’.
On this basis alone I can thoroughly recommend GMA and their team.
GMA are 100% Worth the Investment!
If you are finding that you have weekly or monthly IT issues that need solving, or any concerns about the security of your systems – just sign up with GMA. It will be 100% worth the investment and save you lots of time.
Having the combination of an IT support desk available to assist with issues when they arise, coupled with a proactive account manager who helps us make sure our data is secure and the systems we have in place are fit for purpose fits our needs.
GMA are great at predicting our longer term needs and take the initiative putting forward solutions, so I have one less thing to worry about!
Technical Expertise with a Structured and Proactive Mindset
GMA Have provided great support to us with a wide range of technical expertise at the end of the phone if something goes wrong. GMA help move IT forward for our business with a very organised structure and proactive mindset towards improvement planning.
For anyone choosing an IT Support company I can honestly say GMA have performed well for us and have always been very professional.
GMA Provide Peace of Mind
Before we appointed GMA we did not have IT Support and I did a lot of it myself. I did not realise how much of my time it took up prior to bringing them on. Longstanding IT tasks that just kept getting pushed to the bottom of the pile could now be outsourced and knowing they will be done, done well, and by people we trust is so beneficial.
If you are like us with lots of employees using PCs, it is so helpful to have a team in place to help with any queries that employees have. Also, we have implemented security on our IT systems that I knew we should have been done a long time ago, the peace of mind is invaluable.
I highly recommend you guys. Very efficient service, quick to respond, and are happy to deal with employees directly.
Responsive, Competent and Reliable Professional Service
We’ve had GMA as our IT provider for a number of years, and we’ve always found them to be very competent and reliable professionals. They are always responsive to queries and have always provided a very comprehensive solution to any of our IT issues.
An IT Company That Understands Our Business Needs
We are very happy with the service provided by GMA.
The response time is prompt, and you understand our business needs well. GMA has the right expertise in different areas within IT support and management which is very helpful when we face some finer issues.
IT Support with a Personal Approach
Since joining GMA for IT Support, it’s been great to work alongside another business that believes in a personal approach, I feel that we have developed strong links with Andrew and the rest of the GMA team.
As our team grows, being able to contact the support desk and having someone respond quickly and assist with any issues helps us work uninterrupted.
Pick GMA as they are both knowledgeable and personable
Great Service and Great Value
Peace of mind that any issues we encounter will be resolved swiftly ensuring the continuity of our business with no interruptions is the biggest advantage we have experienced since appointing GMA to look after our IT requirements.
I have found the way they reach out to discuss our needs and upcoming IT issues that may affect our business extremely beneficial. This is something that has been overlooked by other companies in the past.
We’ve been with GMA since we started, and probably earlier, so we have been working together for 20 years. The greatest benefit is the strength of the relationship and the understanding GMA have of how we as a microbusiness work, and that enables a very important trust.
The Big Blue Box offers Executive coaching and counselling services. IT structures have migrated from standalone PCs and early adoption of tablets and offline folders for offsite client work, to a remotely supported server infrastructure. More recently innovation has involved migration to the cloud, robust WFH, improved data security and the flexibility to use video and Zoom, Teams and virtual tools such as whiteboards.
Whilst we’re interested and excited by technology and what it can do for our business, we simply don’t have the time to manage our IT as thoroughly and professionally as is required these days. We can rely on the GMA team to support us.
As new technologies have become available, we have been able to respond strategically thanks to the expertise and understanding within GMA.
We’ve benefited from GMA’s ability to respond thoughtfully when change is required and to resolve those crises that inevitably occur with pragmatic solutions. We feel are our relationship with the team is one of trusted collaboration and partnership.
If someone were sitting on the fence about choosing their IT supplier, I would suggest it’s something that you cannot afford to be on the fence about! As a microbusiness we rely very heavily on the team to support us – sometimes instantly, sometimes in a strategic advisory capacity, that is based upon a trust. The team are an essential part of our business.
I met Andrew some time ago and remember getting a good impression of GMA and the services they offered. Some years on I’d had multiple meetings with multiple different IT companies and never felt confident to commit to any of them. That changed when I got back in touch with GMA.
The main reason I started looking for a new IT provider was because of a problem with my previous supplier who failed to support the business software and in fact made the situation much worse. This resulted in lost hours and a request for more time to fix their problem, and more money to do it.
After feeling badly let down one of the conditions of joining GMA was that they resolved this issue for me. Upon signing up with them they had someone get in touch straight away who took control of my computer. Twelve minutes later I had a call me back to tell me it was all fixed, and even ran through what had been broken and how it was fixed.
In all honesty the responsiveness has been great! I’ve had other companies that have taken weeks to even look at a problem, let alone resolve it. With GMA things are dealt with immediately and they do not hide behind excuses. GMA have delivered all they have promised and managed expectations throughout.
There have been several benefits but the main one as a business owner is the confidence to know that our business is in good hands as far as IT support goes. They are a true IT Partner. There hasn’t been an issue they couldn’t resolve in minutes, and it’s a great feeling to know that I simply don’t need to worry about that stuff anymore as it’s all taken care of. I would also add that it has increased the professional image of my business internally as my employees can see the IT systems are in good hands and outsourced to a top-notch company.
Our previous supplier was a lot cheaper, and whilst GMA are not the most expensive out there, with them you do get the level of service you pay for. When we assess the cost of all the lost time and factor in the stress of not knowing when things are getting resolved, there really is no question about whether it is worth the money or not. If you NEVER want to worry about your IT again, just do it!
Professional & Consistent Service with Expert Advice
Gregory Micallef Associates were recommended to us and after using them I would definitely recommend them for any small/medium sized company that needs good IT advice and a prompt, personal service when issues arise. GMA have offered us exactly what we need. For our company, decent, functioning IT systems are essential, but it is not what we do. We just want good advice on all our needs, and for everything to work as it should. If we have any issues, we want quick and competent help to sort it out. We don’t mind paying a fair amount for these services, but we don’t want to be over-charged just because we are not IT specialists ourselves. GMA have provided all this, alongside a personal service.
Their real strength is being able to offer expert advice and provide solutions for all normal IT requirements, whilst maintaining a service that feels very personal and responsive.
Gregory Micallef Associates certainly seem like experts in their field – specialists – and this gives me the confidence that all our IT requirements can be handled under one roof.
Business Telephone Systems
Speedy Solution With a Personal Touch
Since moving to our new cloud-based phone system we have benefitted from the flexibility of being able to use our phones when we are away from the office, and even overseas. It was particularly useful when we were in full lock-down and working remotely.
We are very happy with the communication and service levels we receive, and GMA are always willing to go the extra mile. They offer excellent service with a personal touch and provide speedy solutions when problems arise.
Clear Results with Project Investment Being Written Off in the First Year
I wholeheartedly recommend GMA, they are friendly, knowledgeable and professional. I am very happy with the service they provided. The 3CX solution supplied by GMA is much better than our previous separate and costly systems.
The results have been clear, and significant with the project investment being written off in the first year.
There Was No Downtime Experienced in the Business and We Were Delighted with the Entire Project
We wanted a cost-effective solution that would allow us to be innovative, creative and more collaborative, as well as addressing the stability issues with the existing UC and recording functionality. We also wanted an all softphone deployment with options in the future to introduce face-to-face video conferencing and measuring call quality in real time. After looking at various options we decided that 3CX checks all the boxes.
GMA are professional, reliable and knowledgeable and migrated our systems over in just a few short hours. There was no downtime experienced in the business and we were delighted with the entire project.
Tailored Service That Supports Remote Working
The biggest benefit I have found with using the cloud-based phone system supplied by GMA is the ability for remote workers to have full access to the telephone system. This is something we have not been able to do before. We are also enjoying having multiple lines which allows customers to select the right department. Both of these changes have helped to improve efficiency within the business.
Gregory Micallef Associates are very good at keeping us informed about what they will be doing and have tailored the system to fit our needs exactly. My advice to anyone looking for a solution that works for their business is to talk to GMA.
We Did it And We Don’t Regret it.
The convenience of being able to answer calls while working out of the office is fantastic and offers us a flexibility we didn’t have before.
GMA are fully able to respond to queries in a timely manner and provided us with an individual and bespoke service, set-up to address our business needs.
We did it and don’t regret it at all!
Great Customer Support
The system is easy to use and works smoothly giving us a good overall experience and GMA’s customer support team is great. They have been able to provide on-the-spot solutions and prompt resolutions to issues that suddenly arise. I recommend GMA and their 3CX solution for sales teams as it is versatile and flexible. Thanks to the customer service provided by GMA it is also very easy to set up.