What Our Customers Say
Business Telephone Systems
Speedy Solution With a Personal Touch
Since moving to our new cloud-based phone system we have benefitted from the flexibility of being able to use our phones when we are away from the office, and even overseas. It was particularly useful when we were in full lock-down and working remotely.
We are very happy with the communication and service levels we receive, and GMA are always willing to go the extra mile. They offer excellent service with a personal touch and provide speedy solutions when problems arise.
There Was No Downtime Experienced in the Business and We Were Delighted with the Entire Project
We wanted a cost-effective solution that would allow us to be innovative, creative and more collaborative, as well as addressing the stability issues with the existing UC and recording functionality. We also wanted an all softphone deployment with options in the future to introduce face-to-face video conferencing and measuring call quality in real time. After looking at various options we decided that 3CX checks all the boxes.
GMA are professional, reliable and knowledgeable and migrated our systems over in just a few short hours. There was no downtime experienced in the business and we were delighted with the entire project.
Benefitting From The Flexibility And Freedom Of A Cloud Phone System
The biggest benefit of a cloud phone system is the freedom to take calls wherever you are. The flexibility of taking calls on mobile devices has enabled us to catch more calls that were being missed. Having worked with GMA for 10 years+ we were confident they would fulfil the brief and deliver on time and to the level we required.
There was far more communication during the whole process. Previously with other providers it felt like a sales driven opportunity for them, and less onus to supply a quality service to us. When dealing with GMA the people who are selling and installing the service have a vested interest in providing a very high service level as they are generally long-term employees of GMA and have the client’s needs at the forefront. If you are thinking of changing systems or providers, I recommend talking to people like us who have changed and get a first-hand evaluation of the experience.
Smooth and Quick Transition Without Problems
I chose Gregory Micallef Associates because we have used them in the past. Cost wasn’t the driving factor for us, it was GMA’s response to key questions asked and listening to our requirements. There is clear communication between departments at GMA. This helped to ensure that setting up our new cloud-based phone system has been a doddle compared to the number of hoops we have had to jump through in the past. The transition was smooth, quick and with no problems.
It is difficult to pick out a single benefit as we have seen many. The softphone is uncluttered and doesn’t take up the full screen of your PC and you can clearly see who is on a call and who isn’t. Its useability is far superior to our previous cloud phone system. The ability to have a chat conversation is built into the softphone without it being an additional chargeable feature, and the softphone in case of an emergency can be installed on a mobile phone, again not a chargeable extra! One big benefit is you can pretty much use the hosted 3CX system anywhere that has an internet connection.
If someone was undecided about choosing a cloud system, I would not hesitate to give GMA’s details and recommend the use of the 3CX system in a hosted/Cloud environment.
Tailored Service That Supports Remote Working
The biggest benefit I have found with using the cloud-based phone system supplied by GMA is the ability for remote workers to have full access to the telephone system. This is something we have not been able to do before. We are also enjoying having multiple lines which allows customers to select the right department. Both of these changes have helped to improve efficiency within the business.
Gregory Micallef Associates are very good at keeping us informed about what they will be doing and have tailored the system to fit our needs exactly. My advice to anyone looking for a solution that works for their business is to talk to GMA.
Clear Results with Project Investment Being Written Off in the First Year
I wholeheartedly recommend GMA, they are friendly, knowledgeable and professional. I am very happy with the service they provided. The 3CX solution supplied by GMA is much better than our previous separate and costly systems.
The results have been clear, and significant with the project investment being written off in the first year.
Great Customer Support
The system is easy to use and works smoothly giving us a good overall experience and GMA’s customer support team is great. They have been able to provide on-the-spot solutions and prompt resolutions to issues that suddenly arise. I recommend GMA and their 3CX solution for sales teams as it is versatile and flexible. Thanks to the customer service provided by GMA it is also very easy to set up.
We Did it And We Don’t Regret it.
The convenience of being able to answer calls while working out of the office is fantastic and offers us a flexibility we didn’t have before.
GMA are fully able to respond to queries in a timely manner and provided us with an individual and bespoke service, set-up to address our business needs.
We did it and don’t regret it at all!