Support for your IT

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Our support services for IT let you focus on your business with us keeping your systems running smoothly. Our friendly IT support services team will take away the hassle of all  of those dilemmas and costs less than you might think.

At the heart of our business, since we were founded in 1992, we are the trusted partner of small and medium sized businesses and not for profit organisations across London, to keep them operational. We’ve worked with many organisations for over 10 years, keeping their IT working for them.

IT support services package that works for you

Talk to us to discuss your needs. You can choose one of our fixed-price packages below or a bespoke package. What matters is getting your support right. We’ll get to the heart of your needs and then get you support that meets your needs.

Simple and easy to understand choices

We offer a range of simple packages for those organisations that require a standard support services structure. And we charge per user, not per device as many other companies do. One fee and get everything your team needs supported. That’s our simple policy.

Bespoke support for your needs

We know that every organisation has its own specific needs and a standard package is not what you need or want. Whatever your information architecture, we can tailor support to suit you. Our experienced consultants and engineers will analyse your needs and prepare a bespoke proposal for you. Get in touch and see what we can do for you.

Flexible levels of cover & pricing

What is covered

  • Laptop and desktop computers

  • Apple Mac’s

  • Windows PCs and Servers

  • Server infrastructure and backups

What our customers say

The service provided by GMA to Niblock during this pandemic has not faltered. Your technical team have been proactive and responsive to all of the issues arising. Individual praise must go to Charlie who has dealt with my specific IT issues very professionally and represents your company particularly well in relation to customer service.

In summary, continued great service guys…well done and thank-you.

Kevin Hartland MCIOB, Director, Niblock (Builders) Ltd.

I wanted to drop you a line and advise you just how great your guys have been during this period.

We were really happy with the service we were getting prior to this; however, this has been reinforced during lockdown. Your guys are extremely responsive, helpful, pleasant to deal with, talk in language even tech dummies like me understand and are fair value for money.

I can honestly say you are the first IT company I have ever dealt with that I would highly recommend and am delighted to be working with.

Thanks again for your valued support.

Daniel Castle, Partner, LDG Estate Agents Ltd.

Having worked very closely with GMA for many years I was delighted, but not surprised, with the seamless transition to remote working that we experienced. At very short notice they ensured that everyone in the company was able to continue to operate as if they were still based in the office, and 3 months in, they continue to provide the highest level of service that we have come to expect and value.

Colin Hewitt, Finance Director, The Marketing Society

We are very happy with the service provided by GMAL. The response time is prompt and you understand our business needs well. GMAL has the right expertise in different areas within IT support and management which is very helpful when we face some finer issues.

Vishal Gandhi, Finance Director, Intuition IT

The team at GMA have been supporting us for many years, including advising on a number of IT projects and office moves.  The service received during the current pandemic has been excellent, in particular assisting on the transition to working from home and implementing the business interruption procedures already put it place.  Their professional and knowledgeable team have been responsive, helpful and effective.

 Nick Halpin, Director, Head of Finance, Evans Randall

BRONZESILVERGOLD
Unlimited remote and telephone support
X
XX
Unlimited onsite supportX
Preventative maintenance and updatesXXX
2 hours response time for server issues
XXX
4 hours response time for user issuesXXX
On site response timeNext day4 hours4 hours
Network management and monitoring toolsXXX
Regular reporting for proactive management of your systemsXXX
Dedicated support hotlineXX
Named engineerXX
Inclusive strategic planningX

Contact GMA and focus on managing your organisation, not keeping your IT running.