Our support services for IT let you focus on your business with us keeping your systems running smoothly. Our friendly IT support services team will take away the hassle of all of those dilemmas and costs less than you might think.
At the heart of our business, since we were founded in 1992, we are the trusted partner of small and medium sized businesses and not for profit organisations across London, to keep them operational. We’ve worked with many organisations for over 10 years, keeping their IT working for them.
IT support services package that works for you
Talk to us to discuss your needs. You can choose one of our fixed-price packages below or a bespoke package. What matters is getting your support right. We’ll get to the heart of your needs and then get you support that meets your needs.
Simple and easy to understand choices
We offer a range of simple packages for those organisations that require a standard support services structure. And we charge per user, not per device as many other companies do. One fee and get everything your team needs supported. That’s our simple policy.
Bespoke support for your needs
We know that every organisation has its own specific needs and a standard package is not what you need or want. Whatever your information architecture, we can tailor support to suit you. Our experienced consultants and engineers will analyse your needs and prepare a bespoke proposal for you. Get in touch and see what we can do for you.
What is covered
What our customers say
Cloud software and support packages
Our essentials packages give you the support and software to keep your business moving forwards. Find out more>
BRONZE | SILVER | GOLD | |
---|---|---|---|
Unlimited remote and telephone support | X | X | X |
Unlimited onsite support | X | ||
Preventative maintenance and updates | X | X | X |
2 hours response time for server issues | X | X | X |
4 hours response time for user issues | X | X | X |
On site response time | Next day | 4 hours | 4 hours |
Network management and monitoring tools | X | X | X |
Regular reporting for proactive management of your systems | X | X | X |
Dedicated support hotline | X | X | |
Named engineer | X | X | |
Inclusive strategic planning | X |