Client Testimonials – What Our Customers Say

Discussion

Gregory Micallef Associates (GMA) are passionate about delivering IT and communications solutions and support to businesses of all sizes and from different industries and sectors. For over 29 years we have worked with and guided businesses, organisations, schools, and not for profits through the fast-moving world of IT.

We put the customer at the heart of everything we do and are proud that our client retention average sits way above the industry standard, with clients choosing to use our services for many years. However, don’t take our word for it, view our testimonials below and see what our customers say about our services.

Covid-19 Lockdown Testimonials

Business Resilience and Disaster Recovery

The service provided by GMA to Niblock during this pandemic has not faltered. Your technical team have been proactive and responsive to all of the issues arising. Individual praise must go to Charlie who has dealt with my specific IT issues very professionally and represents your company particularly well in relation to customer service.

In summary, continued great service guys…well done and thank-you.

Having worked very closely with GMA for many years I was delighted, but not surprised, with the seamless transition to remote working that we experienced. At very short notice they ensured that everyone in the company was able to continue to operate as if they were still based in the office, and 3 months in, they continue to provide the highest level of service that we have come to expect and value.

I wanted to drop you a line and advise you just how great your guys have been during this period.

We were really happy with the service we were getting prior to this; however, this has been reinforced during lockdown. Your guys are extremely responsive, helpful, pleasant to deal with, talk in language even tech dummies like me understand and are fair value for money.

I can honestly say you are the first IT company I have ever dealt with that I would highly recommend and am delighted to be working with.

Thanks again for your valued support.

The team at GMA have been supporting us for over 20 years and have guided us through various IT projects and office moves.

Your service through this pandemic has been great and your assistance in the transition to working from home has been responsive, helpful and proactive.

Your technical team are professional and extremely knowledgeable, and the service is fantastic.

IT Support Testimonials

Cloud Computing, Network Support, Office Relocation, and Bespoke Support Packages.

We’ve had GMA as our IT provider for a number of years, and we’ve always found them to be very competent and reliable professionals. They are always responsive to queries and have always provided a very comprehensive solution to any of our IT issues.

We are very happy with the service provided by GMAL. The response time is prompt and you understand our business needs well. GMAL has the right expertise in different areas within IT support and management which is very helpful when we face some finer issues.

IT Support with a Personal Approach
Since joining GMA for IT Support, it’s been great to work alongside another business that believes in a personal approach, I feel that we have developed strong links with Andrew and the rest of the GMA team.
As our team grows, being able to contact the support desk and having someone respond quickly and assist with any issues helps us work uninterrupted.
Pick GMA as they are both knowledgeable and personable

From Devastatingly Poor Service To Our Staff Loves Gregory Micallef Associates
Quo Vardis Trust operates in the field of supported housing and care homes, with over 25 schemes throughout London. We are a growing organisation with ambitious plans for the future which includes extensive deployment of technology to improve our service to clients and add value to those who commission our services.
Our staff have a mix of abilities in ICT, so when looking for an outsourced IT provider we prioritised an organisation with a strong service ethos, ability to work with those who’s main job focus is not IT combined with a first class understanding of technology and how it can be deployed in our unique field.
Experience with a previous provider was poor and hence we turned to Gregory Micallef Associates. We based our decision on their ability and telephone-based approach to support.
After 5 months the universal feedback from our staff is ‘what a pleasure it is to deal with GMA, their staff are so helpful and understanding’.
On this basis alone I can thoroughly recommend GMA and their team.

GMA Have provided great support to us with a wide range of technical expertise at the end of the phone if something goes wrong. GMA help move IT forward for our business with a very organised structure and proactive mindset towards improvement planning.

For anyone choosing an IT Support company I can honestly say GMA have performed well for us and have always been very professional.

We trust them implicitly to advise and deliver on the right solution for us.

Without GMA, our office move would have been a very stressful experience.

Having the same company being responsible for the upkeep of both our computers and telephony now is far easier to manage, and a huge peace of mind.

There was no question of us not being up and running on Monday morning after the weekend move, although all the odds seemed to be against us. However, thanks to the hard work and contingency plans put in place by GMA, all workstations and servers were in place and operational and telephone lines were functioning normally.

Communications Testimonials

Business Telephone Systems

We wanted a cost-effective solution that would allow us to be innovative, creative and more collaborative, as well as addressing the stability issues with the existing UC and recording functionality. We also wanted an all softphone deployment with options in the future to introduce face-to-face video conferencing and measuring call quality in real time. After looking at various options we decided that 3CX checks all the boxes. 

GMA are professional, reliable and knowledgeable and migrated our systems over in just a few short hours.  There was no downtime experienced in the business and we were delighted with the entire project.

I wholeheartedly recommend GMA, they are friendly, knowledgeable and professional. I am very happy with the service they provided.  The 3CX solution supplied by GMA is much better than our previous separate and costly systems.

The results have been clear, and significant with the project investment being written off in the first year.

Case Studies

For more in-depth information why not take a look at our case studies.

Meet The Team.

You can view our expert team of specialists here.

Partnerships.

GMA work with the best in the industry to deliver an unrivalled service to our customers. We believe that partnerships are the key to building strong business relationships.

To talk to an expert please call 020 8778 7759 or email hello@gmal.co.uk.  If you would prefer our expert to call you back at a time convenient for you, please hit the button and complete the short form.