Call Recording
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Call Recording and the GDPR

The General Data Protection Regulation came into force in May 2018 across Europe, which means all national data protection laws will be replaced. A huge amount of businesses use and rely on call recording as a key tool within their business.…
Microsoft Surface
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Microsoft Vs. Apple: The Surface Showcase

Think of Microsoft ten years or so years ago and your mind’s eye will picture something completely different. A software giant, chugging along with its globe conquering Windows operating system and almost ubiquitous Office productivity suite. However,…
British airways
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Five things we can learn from the British Airways system outage

British Airways (BA) passengers around the world were seen facing cancelled flights and delays due to computer problems over the bank holiday weekend. Although flights have now returned to normal, the IT glitches have meant shares have fallen…