The Four Elements of Successful IT

Consultation

GMA believe that in an ideal world everyone would understand how IT can help drive their business forward. Fundamentally, an IT strategy is governed by that entity's business plans. However, in the real world IT is so often seen as a necessary evil because of the substantial costs associated with it. GMA try to soften the impact of this cost by helping you understand how technology can help your business thrive. By understanding what your business objectives are GMA will position the correct technology and overall solution to help you achieve your business goals. By looking at IT as an investment GMA will help you realise the value in that investment through a thorough consultative approach that everything else flows from.

 

Solution Architecture

Since 1992 GMA has implemented many different technologies and solutions. Having such a depth of knowledge and experience which is revised and updated constantly as technology changes gives GMA a unique ability to pull together all the different types of technologies to create new and bespoke solutions to fit all the different and varied requirements we are asked for. Being a Microsoft partner we implement many solutions straight 'out if the box' on a weekly basis. However, on occasion, someone will ask for something a little out of the ordinary that requires a little more thought, know-how and experience to find the right answer which may be unique for your business but ultimately gives you a strong foundation to build on. GMA enjoy those!

 

Implementation

Time is very expensive these days and being competitive to win business is key for everyone. GMA believe that if a substantial investment is to be made then making sure the solution is implemented correctly and not rushed is equally important. The flip side to that coin is that the customer needs to feel confident that what has been quoted is indeed correct and not a license for their IT provider to print money! As part of the delivery process GMA will meet with the customer and agree a time schedule, lay out the scope of works prior to commencement, making sure everyone understands what the job entails, the risks attached if any, and where the potential delays could be leaving them in no doubt we are all on the same side. Being skilled and efficient in delivering a solution is key to any solution provider but having a relationship with the customer that shows equal respect and honesty is a much stronger relationship to be in. If rushing through the delivery like a hurricane presents a bad image, we prefer to think of ourselves as a warm breeze, providing a fresh comforting feeling to the install.

 

Support

Last but by no means least is support. This may be the last part of the process, the last element in line but it is indeed what puts the fire in our belly here at GMA. This is our core offering and a comfort blanket to all our customers. Every solution we install requires some degree of hand holding or first line support as the user base gets used to the new technology, application or service and GMA recognise this as the most important part of the process because in our experience this is where we see the frustrations of the user the most….just after implementation. As part of our support offering we do offer training if we feel this will ease that frustration but this will have been decided even before the installation began and be part of the overall plan from the beginning to avoid any surprises. We support many different kinds of businesses from all different kinds of industries from all over the world. You know your business inside out, we know IT. Let's all stick to what we know best!